FAQ

General Information about Fischer Brand Shoes

What is Fischer Markenschuh?

Fischer Markenschuh stands for comfort-oriented shoes with anatomically shaped lasts, high-quality materials, and a foot-friendly fit. The goal is a comfortable wearing experience in everyday life.

What types of shoes does Fischer Markenschuh offer?

The range includes:

  • Slippers & Mules
  • Casual shoes & Sneakers
  • Sandals & Trekking shoes
  • Medical & Therapeutic shoes
  • Rubber boots

Fischer thus offers solutions for everyday wear, leisure, and special foot needs.

Who are Fischer shoes suitable for?

The shoes are suitable for women, men, and children. Additionally, there are special

models for sensitive, swollen, or particularly stressed feet.

Comfort, Fit, and Materials

What makes Fischer shoes special?

Fischer shoes stand for:

  • anatomical fit
  • soft and durable materials
  • good cushioning
  • high everyday comfort
  • non-slip soles
Are Fischer shoes comfortable for everyday wear?

Yes, they are designed for extended wear and offer a comfortable walking experience thanks to flexible soles and soft materials.

Are the materials breathable?

Many models use breathable and moisture-regulating materials for a comfortable foot climate.

Can orthopedic insoles be used?

Some models feature removable footbeds and are suitable for orthotics. Please refer to the product description for details.

Are the children's slippers free of harmful substances?

The children's slippers are made from high-quality materials and are free from harmful chemicals to support the health and comfort of children's feet.

Shoe Widths & Sizes

What shoe widths are there?

Many models are available in the following widths:

  • G (regular width) – for normal feet
  • H (comfort width) – more space and comfort
  • K (extra wide) – for wide, sensitive or swollen feet
Which shoe width is right for me?
  • Normal feet → G
  • Slightly wider feet → H
  • Wide or sensitive feet → K
What sizes are Fischer shoes available in?

The range includes sizes for women, men, and children – from small

children's sizes to large adult sizes.

Special Product Types

What's special about Fischer slippers?

They offer warmth, comfort, and a secure grip thanks to non-slip soles and soft materials – ideal for everyday use at home.

Who are compression and therapy shoes suitable for?

For people with:

  • sensitive feet
  • swollen feet
  • foot deformities
  • medical needs

They offer extra space, soft materials, and easy handling.

What are Fischer rubber boots suitable for?

For rainy weather, gardening, and outdoor activities. They reliably protect against moisture – for children and adults.

Ordering and Payment

How can I place an order?

Products are simply added to the shopping cart in the online shop and paid for and ordered at checkout. You can create a customer account for this or order as a guest. Afterwards, you will receive an order confirmation.

What are the benefits of a customer account?

With a customer account, you can:

  • order faster, as your details are saved
  • view your orders and shipping status at any time
  • track previous orders
  • process returns and exchanges more easily
  • conveniently manage your addresses
Why should I create a customer account?

A customer account offers you more convenience when shopping. Your data will be saved so that you don't have to re-enter everything for future orders. You can also view and track your orders at any time.

I've forgotten my password – what can I do?

If you have forgotten your password, you can use the "Forgot password?" function in the login area. Simply follow the instructions there to set a new password.

Can I order without a customer account?

Yes, you can also order as a guest. You will enter your details once for each order without creating a permanent account.

Is there a newsletter and what are the benefits of subscribing?

Yes, you can subscribe to our newsletter. You will regularly receive:

  • information on new products
  • exclusive offers and promotions
  • tips on comfort and everyday shoes
  • seasonal discounts and highlights

Registration is voluntary and can be canceled at any time.

Can I change or cancel my order after it's been placed?

As long as the order has not yet been shipped, we will try to implement changes or cancellations as quickly as possible. Please contact us directly by email at info@fischer-markenschuh.de.

I haven't received an order confirmation – what can I do?

Please check your spam folder first. If you still can't find anything there, please send us a quick email – we'll be happy to help you.

What payment methods are available?
  • PayPal
  • Credit card
  • Klarna (subject to availability)
  • Instant bank transfer
  • Apple Pay / Google Pay
Is the payment secure?

Yes, all payments are encrypted and processed according to current security standards.

Returns & Refunds

Can I return items?

Yes, unworn items can be returned within the statutory 30-day cancellation period.

How does a return work?

Contact customer service or use the return form.

After that, the return shipment will be processed.

Can I exchange an item?

Unfortunately, direct exchanges are not possible. However, you can return the item and place a new order.

Who pays for return shipping?

Fischer Markenschuh will cover the costs of return shipping; please refer to our Widerrufsbelehrung (right of withdrawal) for more details.

Sizes, Care, and Use

How do I properly care for slippers and everyday shoes?
  • Textile/Felt: damp cloth or brush
  • Leather: suitable care products
  • always allow to dry thoroughly (not on a heater)
Are Fischer shoes suitable for extended wear?

Yes, many models are designed for daily, prolonged use and offer high comfort.

Service & Contact

Where can I buy Fischer brand shoes?

Fischer Markenschuh products are available in our online shop and at selected specialist retailers.

Whom can I contact if I have questions?

Customer service is available by email at info@fischer-markenschuh.de or

contact form for all questions regarding products, orders and sizes.